The good news for the Delta passengers is that if you were to use the airlines’ app, you’ll be able to track your luggage in real-time. ‘From the moment our customers drop off their bag, we want them to know we are looking out for it every step of the way and working to take stress out of flying,’ says Delta’s SVP of airline operations Bill Lentsch in their press statement. Most importantly, the company thinks RFID tags will lead to a 10 percent decrease in misplaced baggage. The RFID sys, which is more reliable than the current barcode-scanning sys, is currently operational at 84 U.S. airports, with the international locations coming soon.
The bonus is that the sys also offers the baggage data to passengers, and sending push notifications as to its whereabouts via the airline’s Fly Delta smartphone app.
The tracking is not as accurate as the GPS on your smartphone, and only updates your bag’s location when its RFID tag is scanned — say, when it comes off the plane and reaches a claim area. These locations appear as suitcase pins in the Delta app’s maps, and can be tapped on for more info. It’s not a perfect system, but it certainly offers more peace of mind than not knowing anything at all about your bag location
So how does the new map functionality work? According to the Delta, when one of its passengers wants to see location of the luggage, they start by viewing a zoomed out map of the U.S. as the bag travels from one airport to next.
‘The map then automatically zooms to ‘airport view’ and users can follow the bag along its journey via pins, with the last known location identified by a suitcase icon. Tapping any of the pins and the icon will provide additional text info about the location of bag,’ the airline explained.